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FAQ Center of TunePat Amazon Video Downloader for Windows

FAQ

I have received the license information. How to register TunePat Amazon Video Downloader?

[1]Launch TunePat Amazon Video Downloader on PC, then click the "Key" icon to open the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.

[2]Copy and paste your Email address and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat Amazon Video Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat Amazon Video Downloader?

[1]The registration code is case sensitive. Please do not leave space at the beginning or end of the registration info. You can also copy and paste the Email and Code into the registration window.

[2]If you still get the error message, please contact our support team via [email protected] for further help.

What should I do when the program asks to register every time?

Please right-click the program icon and select “Run as administrator" in the dropdown list to launch TunePat. Then please click the Menu button and select "Register", input your registration email and code to the registration box.

What's the difference between 1-month, 1-year, and lifetime subscriptions?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Individual Plan and Team Plan. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your subscription tier will determine how long you can use the program to download movies and TV shows from Prime Video.

2. To ensure the service, your monthly or annual plan will be auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the renewal subscription service before the renewal date.

3. TunePat commits a money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit the Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What kinds of videos that TunePat Amazon Video Downloader supports downloading?

TunePat Amazon Video Downloader is a professional video downloader tool that can download movies and TV shows in different video qualities from Amazon Prime Video, and all downloaded videos can be transferred to any device for offline viewing.

What video quality can I download with TunePat Amazon Video Downloader?

TunePat is able to download HD videos from Amazon Prime Video. There are three options for video quality (High/Medium/Low) in the settings window, enabling you to download videos with different output quality according to your devices. To download HD videos, please make sure your computer supports playing HDCP-enabled content, otherwise, you can only download videos with low or medium quality.

Please click here and then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get "HDCP is available for ..", it means that your computer is able to get HD videos from Amazon Prime Video.


test hdcp status

What are External subtitles, Internal subtitles, and Hardcode subtitles?

TunePat offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

Solution to Failed -8001?

Please click on the video's title on TunePat, the video will be automatically opened in a pop-up browser, then please check if the video can be played normally in the web browser. If it is a paid video, please purchase the video firstly.

If the video cannot be played, please try to switch to a different country/region in the Settings window.

Currently, TunePat Amazon Video Downloader only supports downloading videos from Amazon Prime or Prime Video account of the US, UK, JP, and DE. We will add more regions to TunePat in the future, please be patient and wait for the update.

If you have tried all the above but still get error 8001, please send all details of the problem and the latest log files of TunePat to the support team via email [email protected]

Solution to Failed -25?

Please check if your computer is HDCP supported. How to check? please refer to Q6 on this page. If HDCP is not available on your device, you can only download Prime Video titles in Low quality.

If it supports HDCP but still gets Failed - 25, please send all details of the problem and the latest log files of TunePat to the support team via email [email protected]

Solution to Failed -19?

It may be caused by the unstable internet or download time-out. Please try to download the videos again when the network is stable.

Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Windows OS are you running? Windows 7/8/10? 32 bits or 64 bits?
  • 2. Do you want to download Movies or TV shows? And what is the output quality you choose? Please send us a screenshot of the settings window.
  • 3. Does the problem happen to all videos or certain videos? Please send the video's URL to us for testing.
  • 4. Please send us the log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat