To top

FAQ Center of Apple Music Converter for Mac

FAQ

1. How to register Apple Music Converter for Mac?

Launch Apple Music Converter for Mac. Click the "Key" icon or click the "Menu" icon on the upper right and then select "Register". There will be a registration pop-up dialog where you can copy and paste your registration e-mail and license code to get the program registered.


Register

2. Why am I getting "Invalid Code"?

There are two possible causes for invalid code.

[1]The registration code doesn't match the program. Please make sure you are running the right program.

[2]Extra spaces are accidentally added while filling in your e-mail and code. Please check whether there are spaces before or after the registration info.

If you still get the Error Message, please contact our support team via [email protected] for help.

3. What are the limitations of the trial version?

The trial version allows you to download three files at a time and can only convert the first 3 minutes of each song. You will get the message as below when you try to convert music with the trial version. To unlock the restriction, please purchase a license.


trial version

4. What's the difference among the three subscription plans - 1 month, 1 year and Lifetime?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription plans. Below are something should be informed:

1. There are 3 types of subscription plans for your choice (1 month/ 1 year/ Lifetime). Your plan will determine how long you can use the program to convert music from Apple Music.

2. If you purchase a 1-month or 1-year subscription, to ensure the service, the two license types will auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the next subscription at any time before the renewal date.

3. Each license can be used on one PC only.

4. TunePat commits a 100% money-back guarantee within 5 days for TunePat Apple Music Converter 1-month & 12-month plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

5. Can I convert the entire playlist at a time from Apple Music?

Yes, TunePat Apple Music Converter supports batch conversion, so you can add the entire playlist to convert. please be note that it can convert one playlist at a time.

6. What should I do when the app cannot be opened on macOS 10.15 and 11 Big Sur?

Since macOS 10.15 and 11 Big Sur introduces new security mechanisms, a software from the internet or directly from an unidentified developer will be suspected as malware and failed to install it on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 and 11 Big Sur.

7. I encounter some problems that I can't find in FAQ. How can I get technical support?

Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which macOS are you using?
  • 2. What are the output settings?
  • 3. Did the problem happen to a certain audio file or to all audio files?
  • 4. Please send us the log files of Apple Music Converter. Go to the program, Menu > Open log file, you will see a folder called "logs". Please send us all files in this folder.

open log file