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FAQ Center of TunePat Netflix Video Downloader for Mac

FAQ

I have received the license information. How to register TunePat Netflix Video Downloader?

[1]Launch TunePat Netflix Video Downloader on Mac and log in your Netflix account, and please note that TunePat will not take any information out of your account. Then click Menu icon icon to get the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.

[2]Copy and paste your Email address and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat Netflix Video  Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat Netflix Video Downloader?

[1]The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email and Code into the registration window.

[2]If you still get the error message, please contact our support team via [email protected] for further help.

How to do when the program asks to register every time?

Please right click the program icon and select “Run as administrator" in the dropdown list to launch TunePat. Then please click the Menu button and select Register, input your registration email and code to the registration box.

What's the difference among 1-month, 1-year, and lifetime subscriptions?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription tiers for Individual Plan and Team Plan. Below are the details:

1. There are 3 types of subscription tiers for your choice (1-month/ 1-year/ lifetime). Your plan will determine how long you can use the program to download Netflix movies and series.

2. To ensure the service, all the license types will auto renew after 1 month or 1 year. If you don't need it anymore, you can cancel the next subscription before the renewal date.

3. TunePat commits a 100% money-back guarantee within 5 days for the monthly and annual plans, and 30 days for the lifetime plan, which is effective from the date of purchasing. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What's the difference between an individual and a team plan?

TunePat offers two subscription plans: Individual Plan and Team Plan. An individual license is available on one computer only, while a team license can be used on 3 computers at the same time.

What kinds of videos that TunePat Netflix Video Downloader supports downloading?

TunePat Netflix Video Downloader is a professional video downloader tool which supports to download Netflix movies and TV shows in different video qualities, and all downloaded videos can be transferred to any device for offline viewing.

How to download Netflix videos in HD quality?

Please check your Netflix streaming plan. The Basic plan allows users to stream Netflix videos in standard definition (SD). The Standard Plan and Premium plan let you stream Netflix videos in high definition (HD). If you have a Basic plan, you should upgrade your account to download Netflix in HD quality.

Notice: No matter which plan you have, Netflix offers Marvel/Disney movies in 480P, so TunePat doesn’t support to download Marvel/Disney movies in 1080P.

If you have done the above settings, but the downloaded video's quality is still poor, please play the video in the Chrome, and press the key combination “Control + Shift + Option + D”. There are some parameters of the video show on your screen like the following picture, please find the information marked with the red circle, which displays the quality of the video that you are playing. Please capture your screen as below, send the screenshot, the video's URL, and log files to us for analysis.


check video quality

Solution to Failed -105.

Cause: The video you want to download is not available in your country.

Solution: Please make sure the video can be played on Netflix web player on the browser.

Solution to Failed -106.

Cause: A wrong PIN code was entered or you didn't enter the code to allow the download.

Solution: Please enter the correct PIN code to get the download succeed.

Solution to Failed -107.

Cause: Too many people are using your account right now, causing the download to fail.

Solution: Please check your Netflix stream plan limits and stop playing videos on other screens.

Solution to Failed -102 or -200.

If you get "Failed -102, -103, and -200", please contact the support team via email: [email protected], please tell us the detailed information about the problem and send us the log files for analysis.

Solution to Failed -24.

Cause: The video cannot be downloaded due to the selected audio tracks and subtitles are failed to download.

Solution: Please remove the video from the downloading list and download it again. If the video still cannot be downloaded, please send us the video's URL, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window.

In addition, please send us the log files for analysis. Click Menu > Open log file, you will see a “logs” folder. Please send us all the files in this folder.

Solution to Failed -103 and Failed -109.

Solution: Please log out and log back into your Netflix account on TunePat. And then click the title that you want to download to check if it can be played normally in the popup web player. In some cases, some titles may not available to watch, resulting in that they are failed to be downloaded by TunePat.


click to play netflix video mac

Note: The download is interrupted for some reason. Please remove the video from the queue and re-add it to download. Please note that TunePat doesn't support downloading videos marked with "supplemental".


supplemental

What can I do if the program fails to download the video?

Please make sure the video you want to download can be played normally on Netflix web player. Netflix provides the primary account holder a right to control viewing with a PIN, called Parental Controls to avoid the children watching the content rated above your selected maturity level and specific TV shows or movies. If you are asked to input the PIN code when watching a video, it means you are banned to access to the video. In this case, please change the setting to let the video available for download.

How do I download the first episode of the season if it is not the first season of a TV show?

Please play episode 1 of the season you want to download on Netflix web player and skip the recap of the previous season, then copy and paste video'URL into TunePat to download.

What should I do when the app cannot be opened on macOS 10.15 Catalina?

Since macOS 10.15 catalina introduces new security mechanisms, a software from the internet or directly from an unidentified developer will be suspected as malware and failed to install it on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina.

Note: If above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. What macOS are you running? e.g. macOS 10.15 Catalina
  • 2. Which Netflix Streaming Plan do you order? Basic Plan, Standard Plan, or Premium Plan?
  • 3. Do you want to download Movies or TV shows? And what is the output quality you choose?
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL or name to us for testing.
  • 5. Please send us the log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.

Open log file on TunePat