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FAQ Center of TunePat Pandora Music Converter for Mac

FAQ

I have received the license code. How to register TunePat?

[1]Launch TunePat Pandora Music Converter on Mac and log in to your Pandora Music Free or Premium account. Click the menu bar and click TunePat Pandora Music Converter > Register, then you will get the registration window. Copy and paste the registration Email and Code into the registration pop-up dialog.

[2]Fill the two blanks with your registration Email and license code that you have received from the email. Then click Confirm to register for the program.

[3]*If you have been on a renewal subscription and got a renewal license, then go to Register > Change Account > Fill in the renewal license information > Confirm.


Register TunePat Pandora Music Converter Mac

What can I do if I get the message "Invalid Code" when trying to register TunePat?

[1]The registration code is case-sensitive. And, please do not add a blank at the beginning or the end of the word. You can also copy and paste the Email address and Code into the registration pop-up dialog.

[2]If you still get the error message, please contact our support team via [email protected] for help.

Why can I only convert the first 3 minutes of each audio?

TunePat trial version only allows trial users to convert 3 music files at a time and convert the first 3 minutes of each song for sample testing. To unlock this restriction, please purchase a license.


TunePat trial version limitation

What's the difference between the three subscription plans - 1 month, 12 months, and lifetime?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription plans. Below are something that should be informed:

1. There are 3 types of subscription plans for your choice (1-month/ 12-month/ lifetime). Your plan will determine how long you can use the program to convert Pandora music. And each license can be used on one PC only.

2. To ensure the service, the subscription of the 1-month plan & 12-month plan will auto-renew. If you don't need it anymore, you can cancel the renewal subscription at any time.

3. TunePat commits a 100% money-back guarantee within 5 days for the 1-month plan & 12-month plan and accepts the refund request within 30 days for the lifetime subscription. This agreement is effective from the day of purchasing. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What kinds of music does TunePat support converting? What output format can it export?

With TunePat Pandora Music Converter, you can convert Pandora Music tracks, albums, or playlists to MP3, AAC, WAV, FLAC, or ALAC formats.

TunePat trial version limitation

Can I use TunePat to convert the entire playlist from Pandora Music?

Surely, you can use TunePat Pandora Music Converter to convert the entire playlist, artist, or album from Pandora Music. Besides, you can batch convert playlists as you want.

Does TunePat Pandora Music Converter for Mac support Apple M1 Macs?

Yes. TunePat Pandora Music Converter for Mac fully supports the Macs equipped with the Apple M1 chip. Please make sure you are running the latest version of the program. Otherwise, please download the latest version from Download Center.

What should I do when the app cannot be opened on macOS 10.15 Catalina?

Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and fail to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina.

What if I fail to convert songs with TunePat Pandora Music Converter?

You can attempt the procedures listed below:

1. To attempt the conversion once more, click Retry.
2. After trying again, if the issue still persists, check the network situation and attempt to play the failed music tracks within the program or browser. Restart the software and try the conversion once more if the playback is normal and the duration can go above 10 seconds.
3. If the issue persists, please delete the program name directory under appdata (this action will restore the application to its default state), then try the conversion process once more.
4. Unable to convert yet? Please email customer service so they can assist you as soon as possible.

When I access the Pandora Music web player embedded in TunePat I am told that the web player does not support the current browser. What should I do?

Click the Menu button in the top right corner of TunePat Pandora Music Converter. Select Clear Cache from the drop-down menu that displays. Please click Relaunch in the pop-up box that appears below, then wait for the software to resume. After the restart, the problem you're experiencing will be resolved.

clear cache of tunepat pandora music converter

Note:

If the above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developer and inform you if the solution is available.

  • 1. Please send us the detailed info on your Mac OS.
  • 2. What is the output format you choose?
  • 3. Please send us Pandora Music tracks or playlist links that you converted for a test.
  • 4. Please send us two log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then click the logs folder and you will see the log files, please send us all the log files.

Open log file on TunePat Mac

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