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FAQ Center of TunePat Spotify Converter for Windows

FAQ

1. I have received the license code. How to register TunePat?

[1]Launch TunePat Spotify Converter on PC and log in your Spotify account. Click Menu icon icon, and you will get the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.

[2]Fill the two blanks with your registration Email and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat Spotify Music Converter

2. What can I do if I get the message "Invalid Code" when trying to register TunePat?

[1]The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email address and Code into the registration pop up dialog.

[2]If you still get the error message, please contact our support team via [email protected] for help.

3. Why can I only convert the first 3 minutes of each audio?

TunePat trial version only allows trial users to convert 3 music files at a time and convert the first 3 minutes of each song for sample testing. To unlock this restriction, please purchase a license


TunePat trial version limitation

4. What's the difference among the three subscription plans - 1 month, 12 months and lifetime?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription plans. Below are something that should be informed:

1. There are 3 types of subscription plans for your choice (1-month/ 12-month/ lifetime). Your plan will determine how long you can use the program to convert Spotify music. And each license can be used on one PC only.

2. To ensure the service, the license of 1-month & 12-month plan will auto-renew. If you don't need it anymore, you can cancel the renewal subscription at any time.

3. TunePat commits a 100% money-back guarantee within 5 days for 1-month & 12-month plan, and accept the refund request within 30 days for the lifetime subscription. This agreement is effective from the day of purchasing. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

5. What does the Auto option stand for in the output format?

The songs downloaded from TunePat programs under Auto mode are in m4a format. This m4a is a large container, not a specific format. Auto mode means no format conversion, and the downloaded songs are consistent with the original format of the songs. And the original format of Spotify music is Ogg Vorbis.

6. What kinds of music does TunePat support converting? What output format can it export?

With TunePat Spotify Converter, you can convert Spotify song, album or playlist to MP3, AAC, WAV, FLAC, AIFF or ALAC format.

7. Can I use TunePat to convert the entire playlist from Spotify?

Of course, you can use TunePat Spotify Converter to convert the entire playlist, artist or album from Spotify.

8. What if the song conversion fails with TunePat Spotify Converter?

1. Click the Retry button to retry the conversion.
2. If you cannot solve the problem after retrying, check the network situation and try to play the failed song in the program or in the browser. If the playback is normal and the playback time can exceed 10 seconds, restart the program and try the conversion again.
3. If the problem still exists, please delete the program name directory under appdata (this operation will reset the program to its initial state), then try to convert again.
4. Still unable to convert? Please contact customer service via email and they will help you fix the issue ASAP.

9. What should I do if I access the Spotify web player embedded in TunePat and am reminded that the web player does not support the current browser?

In the program's upper right corner, click the Menu button. From the drop-down menu that appears, choose the Clear Cache option. The pop-up window you see below will say Relaunch, please click on it, then wait for the software to restart. Following the restart, the issue you're having will be fixed.

clear cache of tunepat spotify converter


Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developer and inform you if the solution is available.

  • 1. Which Windows OS are you using? Windows 7/8/10/11? 32 bits or 64 bits?
  • 2. What is the output format you choose?
  • 3. Please send us Spotify song or playlist links which you converted for a test.
  • 4. Please send us two log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then click the logs folder and you will see the log files, please send us all the log files.

Open log file on TunePat

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