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FAQ Center of TunePat Tidal Media Downloader for Windows

FAQ

I have received the license code. How to register TunePat?

[1]Launch TunePat Tidal Media Downloader on PC and log in your Tidal account. Click Menu icon icon and click "Register", you will get the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.

[2]Fill the two blanks with your registration Email and license code that you have received from the email. Then click "OK" to register the program.


Register TunePat Tidal Media Downloader

What can I do if I get the message "Invalid Code" when trying to register TunePat?

[1]The registration code is case sensitive. Please do not add blank at the beginning or the end of the word. You can also copy and paste the Email address and Code into the registration pop up dialog.

[2]If you still get the error message, please contact our support team via [email protected] for help.

What are the limits of free trial version?

TunePat trial version only allows trial users to convert 3 music files at a time and convert the first 3 minutes of each song for sample testing. To unlock this restriction, please purchase a license


TunePat trial version limits

What's the difference among the three subscription plans - 1 month, 12 months and lifetime?

In order to meet people's needs and provide a better service, TunePat offers 3 subscription plans. Below are something that should be informed:

1. There are 3 types of subscription plans for your choice (1-month/ 12-month/ lifetime). Your plan will determine how long you can use the program to convert tracks from Tidal. Each license can be used on one PC only.

2. To ensure the service, the license of 1-month & 12-month plan will auto-renew. If you don't need it anymore, you can cancel the renewal subscription at any time.

3. TunePat commits a 100% money-back guarantee within 5 days for 1-month & 12-month plan, and accept the refund request within 30 days for the lifetime subscription. This agreement is effective from the day of purchasing. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

What kinds of music does TunePat support converting? What output format can it export?

TunePat Tidal Media Downloader is able to convert Tidal tracks, playlists, and albums to MP3, AAC, WAV, or FLAC format and preserve HiFi audio sound.

Can I use TunePat to convert the entire playlist from Tidal?

Yes, TunePat Tidal Media Downloader allows you to add all songs of a playlist or album from Tidal with one-click.

Note: If above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekend. And we will submit your feedback to our developer and inform you if the solution is available.

  • 1. Which Windows OS are you using? Windows 7/8/10? 32 bits or 64 bits?
  • 2. What is the output format you choose?
  • 3. Please send us the track's name or playlist links that you converted for a test.
  • 4. Please send us two log files of TunePat. You can find them by going to the TunePat program, Menu > Open Log File. Then click the logs folder and you will see the log files, please send us all the log files.

Open log file on TunePat