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FAQ Page

1. Launch TunePat Apple Music Converter on your computer and log in your Apple Music account, and please note that TunePat will not take any information out of your account. Then click "Register" in the left lower corner or click the Menu icon icon and then select "Register" to get the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.

2. Fill the two blanks with your registration Email and license code that you have received from the email. Then click "Register" to register the program.


Register

Strictly speaking, you're not allowed to switch the license code from Windows to Mac computer or from Mac to Windows computer once you purchased the software, as each license code is exclusively for one platform.

If you have purchased a license for the wrong operating system within 5 days, please contact us to help you replace it, or you can purchase a license for the correct operating system from our official website and contact us to refund the wrong order.

If you have switched your computer from Windows to Mac or from Mac to Windows and want to reinstall the program on your new computer, you can contact our support team to purchase a new license for the new computer to get a discount.

We can provide a free license for users who share their experience of using TunePat programs. If you are interested in this, please learn How to Write a Review and Get Free License.

Besides, to benefit TunePat users to enjoy localized software, we warmly welcome volunteers from all over the world to translate TunePat programs into their native languages. We'll offer a free license in return. If you are interested in joining this activity, please visit How to Translate TunePat Programs for more details.

1. Make sure you have registered with correct program, Windows and Mac version will not share a code.

2. The registration code is case sensitive. And, please do not add blank at the beginning or the end of the word. You can also copy and paste the Email and Code into the registration window.

3. One license for one computer only. If you use your code on more than one computer, it will show as invalid.

If you still get the error message, please contact our support team via [email protected] for further help.

The trial version allows you to convert the first 1 minute of each song. You will get the message as below when you try to convert music with the trial version. To unlock the restriction, please purchase a license.

1. Please make sure your license is not expired yet. If it's still within the validity, please register it again.

2. One license for one computer only. If you use your code on more than one computer, it will show as trial version.

3. If you have updated computer system recently, then the regidtarion info may have been wipt. Please register with your license once again.

If you still get the error message, please contact our support team via [email protected] for further help.

Sorry, one license for one computer only. If you use the license code on other computers, it will show as "Invalid".

If you switched to a new computer, you can contact our support team([email protected]) to transfer your registration info to new computer.

Please contact our support team（[email protected]) and provide your order info, such as email, receipt, order number and other information you can remember.

Yes, TunePat Apple Music Converter supports batch conversion, so you can add the entire playlist to convert.

The songs downloaded by TunePat programs will be saved in the original quality and original format after choosing the Auto option. And the original format of Apple music is AAC or ALAC.

1. Click the Retry button to retry the conversion.
2. If you cannot solve the problem after retrying, check the network situation and try to play the failed song in the program or in the browser. If the playback is normal and the playback time can exceed 10 seconds, restart the program and try the conversion again.
3. If the problem still exists, please go to the top right, click the "Menu" and choose "Clear Cache". (this operation will reset the program to its initial state), then try to convert again.
4. Still unable to convert? Please contact customer service ([email protected]) via email and they will help you fix the issue ASAP.

In TunePat Apple Music Converter's upper right corner, click the Menu button. From the drop-down menu that appears, choose the "Clear Cache" option. The pop-up window you see below will say Relaunch, please click on it, then wait for the software to restart. Following the restart, the issue you're having will be fixed.

In order to better develop TunePat products and give users a better experience, we have adopted new technologies in the latest version, and will no longer be compatible with macOS 10.14 or lower.

If you cannot use the TunePat program for this reason, you can use one of the following solutions:

1. Update your macOS system to 10.15 or above, then download the latest version of the TunePat Apple Music Converter to use. This is our most recommended solution.
2. To switch your license to a Windows computer, you can contact our customer service support team by email for help.
3. Download older versions that are still compatible with macOS 10.11-10.14. However, we still want to remind you that older versions may have some bugs that have been fixed in the latest version. Click here to download and install an older version compatible with macOS 10.11-10.14.

Since macOS 10.15 and 11 Big Sur introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 and 11 Big Sur.

Note: If the above solutions still cannot fix your problems, please provide the following information to our support team via [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Windows OS / macOS are you using?
  • 2. Are you an Apple Music subscriber?
  • 3. Which Conversion Mode did you choose? App mode or Webplayer mode?
  • 4. What’s the output format you chose?
  • 5. Did the problem happen to a certain audio file or to all audio files?
  • 6. Please send us the log files. You can find them by going to the program, click the Menu button (on the upper right corner) > Open log file. You will see a logs folder, please send us all the files in this folder.

open log file

TunePat commits a 100% money-back guarantee within 5 days for TunePat Apple Music Converter 1-month & 12-month plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.

We will process the refund request in sequence after receiving the refund request that meets our refund conditions. After we process the refund, your refund will generally arrive within 3-10 working days.

Yes, as long as your refund request complies with our Refund Policy, we will refund your purchase price in full.

All subscription plans (except for the lifetime plan) we provided are automatically renewed by default. If you want to cancel the renewal subscription, you can cancel it at any time before the renewal date. (Please rest assured that you will receive a notification before renewal.)

Method 1: You can view and manage your subscription order by yourself. Once you've successfully subscribed to TunePat, you'll receive an email titled "Thank you for subscribing to TP xxx". At the bottom of the email, you'll find a "View your subscription" button. Click on it to go to the order management interface, where you can cancel your order if necessary.

Method 2: If you encounter any difficulties managing your subscription, you can contact our customer service support team via email, and we'll assist you in the background. Our email address is [email protected].

After the cancellation, you will not be charged starting from the next subscription period.

Your subscription will automatically renew each month/year and we will send you the latest license key to your Email. You need to clcik the blue box in the lower left corner, select Renew License and fill in the blank with the registration information received.

If you would like to change your subscription type, please email our customer service team for assistance.

We are using Stripe as our e-commerce service. Stripe supports a wide range of payment methods, including:

1. Credit and Debit Cards: Stripe accepts major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
2. PayPal: Customers can pay for their purchases using their PayPal account.
3. Amazon Pay: Customers can use their Amazon account to make payments on the Stripe platform.
4. Bank Transfer: Stripe supports bank transfers for customers who prefer to pay directly from their bank account.
5. Giropay: Giropay is a popular payment method in Germany that allows customers to pay for their purchases using their online banking details.
6. Sofort: Sofort is another payment method popular in Germany that allows customers to pay directly from their bank account.
7. iDEAL: iDEAL is a popular payment method in the Netherlands that allows customers to pay directly from their bank account.
8. Alipay: Alipay is a popular payment method in China that allows customers to pay for their purchases using their Alipay account.
9. WeChat Pay: WeChat Pay is another popular payment method in China that allows customers to pay for their purchases using their WeChat Pay account.

These are just some of the payment methods supported by Stripe. Stripe also supports additional payment methods that vary depending on the region and currency used for the transaction.

In this case, you can contact our support team to switch your license to the right product by providing your order info. Or you can directly go ahead to purchase the correct product and then contact us to refund the wrong order for you.

Our pricing policy is based on transparency and fairness. The price you see listed on the product page is the final price you will pay for the item. However, please note that in some cases, taxes may apply due to varying regulations across different countries. Therefore, any additional charges on top of the listed price will be solely attributed to taxes, which we have no control over.

In order to meet people's needs and provide a better service, TunePat offers 3 subscription plans. Below are something should be informed:

1. There are 3 types of subscription plans for your choice (1 month/ 1 year/ Lifetime). Your plan will determine how long you can use the program to convert music from Apple Music.

2. If you purchase a 1-month or 1-year subscription, to ensure the service, the two license types will auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the next subscription at any time.

3. Each license can be used on one PC only.

4. TunePat commits a 100% money-back guarantee within 5 days for TunePat Apple Music Converter 1-month & 12-month plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

Once your order has been successfully processed, you can expect to receive a confirmation email from the payment platform. Shortly after, you will receive another email that contains the registration code information.

If you do not receive this email promptly, please check your spam folder, as it may have been rejected by your email system. Alternatively, it is possible that you entered the wrong email address during your TunePat purchase, which could prevent you from receiving the email. If so, please contact our support team directly for assistance.