Yes, the TunePat program supports the preservation of Amazon HD sound quality. However, Ultra HD is not supported at the moment, but we will continue to optimize this feature, so stay tuned.

The TunePat Amazon Music Converter is a sophisticated tool designed to facilitate the downloading of Amazon Music content without limitations. It enables users to effortlessly download songs, albums, playlists, and podcasts from Amazon Music to a variety of audio formats such as MP3, AAC, WAV, FLAC, AIFF, or ALAC.

The songs downloaded from TunePat programs under Auto mode are in m4a format. This m4a is a large container, not a specific format. Auto mode means no format conversion, and the downloaded songs are consistent with the original format of the songs. And the original format of Amazon Music is MP3.

TunePat supports online music playback, so please ensure you have downloaded the program's latest version.

TunePat allows you to select mutiple songs, albums or playlists for batch conversion. From the convert list windows, you can see Save to list button, tap it to add more songs from other albums or playlists.

You can use TunePat Amazon Music Converter to convert any playlist you want.

No. Currently there are only two versions of the TunePat program for Windows and Mac. No mobile app is available yet.

Please ensure successful conversion of your songs by following these guidelines:

1. Install the latest version of the program and ensure the songs you wish to convert can play correctly on the Amazon Music web player in TunePat or Chrome.
2.Avoid connecting external audio devices to your computer or playing Amazon Music on other devices during the conversion process.

If the issue persists, follow these steps:

1. Click the Retry button to retry the conversion.
2. If the problem remains unsolved, check your network connectivity and attempt to play the failed song within the program or browser. If playback works correctly and lasts longer than 10 seconds, restart the program and try the conversion again.
3. If the problem persists, click on the Menu button in the top right-hand corner of the TunePat Amazon Music Converter, select the Clear Cache option from the drop-down menu, and wait for the software to restart.
4. If you are still unable to convert your files, please contact customer service via email to resolve the issue promptly.

A new update window will automatically pop up when you open the program. You can choose to update now, skip the version, or prompt again next time. You can also find the "Check for updates" option in the menu bar of the TunePat program. Click to detect new versions.

This may be caused by the network. You can try re-upgrading or go directly to our Download Center to find the corresponding program and download the latest version directly.

The latest version of TunePat Amazon Music Converter supports keeping the track number for albums. Please choose "Track Number" in the "Output File Name" tab of the Setting window. In addition, if you want to save the converted songs in the same order as the original playlist, please choose "Playlist Index".

To solve the issue at hand, kindly navigate to the Menu button situated in the top right-hand corner of the TunePat Amazon Music Converter. From the ensuing drop-down menu, kindly select the "Clear Cache" option. Subsequently, a pop-up window will be displayed, where you will be required to click the "Relaunch" button. Kindly allow the software to restart fully before proceeding. Upon successful completion of this process, the problem experienced will have been fixed.

The solution is the same as the previous problem.

Yes, but retention is only supported when parsing Amazon albums.

Since macOS 10.15 Catalina introduces new security mechanisms, software from the internet or directly from an unidentified developer will be suspected as malware and failed to install on Mac. To deal with it, please follow How to Open TunePat on macOS 10.15 Catalina.

To enhance the development of TunePat products and offer our users an improved experience, we have incorporated new technologies in our latest version. Consequently, TunePat products will no longer be compatible with macOS 10.14 or lower.

If you are unable to use TunePat due to this change, we offer the following solutions:

1. Our most recommended solution is to update your macOS system to 10.15 or above and download the latest version of TunePat Amazon Music Converter.
2. If you prefer, you can switch your license to a Windows computer by contacting our customer service support team via email for assistance.
3. You can download older versions that are compatible with macOS 10.11-10.14. However, we advise that these versions may contain some bugs that have been rectified in the latest version. Click here to download and install an older version that is compatible with macOS 10.11-10.14.

If you are experiencing technical issues with your software, contact the developer's customer support team for assistance. We will help troubleshoot and resolve any issues you may be having. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. Please describe the problem you encountered and provide the following information when you contact us.

1. Please let us know the detailed info of your computer system.
2. Are you a Prime Music user or Amazon Music Unlimited user? And which country/region does your Amazon Music account belong to?
3. What is the output format you choose? 4. Did the problem happen to a specific audio file or all audio files?
5. Please send us the log files. You can find them by going to the program and clicking the "Menu > Open log file" button. You will see a logs folder. Please send us all the files in this folder.

We will process your refund within 7 business days of receiving your request.

Yes, as long as your refund request complies with our Refund Policy, we will refund your purchase price in full.

All subscription plans (except for the lifetime plan) we provided are automatically renewed by default. If you want to cancel the renewal subscription, you can cancel it at any time before the renewal date. (Please rest assured that you will receive a notification before renewal.)

Method 1: You can view and manage your subscription order by yourself. Once you've successfully subscribed to TunePat, you'll receive an email titled "Thank you for subscribing to TP xxx". At the bottom of the email, you'll find a "View your subscription" button. Click on it to go to the order management interface, where you can cancel your order if necessary.

Method 2: If you encounter any difficulties managing your subscription, you can contact our customer service support team via email, and we'll assist you in the background. Our email address is [email protected].

After the cancellation, you will not be charged starting from the next subscription period.

Your subscription will automatically renew each month/year. You do not need to take any action to renew your subscription.

If you would like to change your subscription type, please email our customer service team for assistance.

We are using Stripe as our e-commerce service. Stripe supports a wide range of payment methods, including:

1. Credit and debit cards: Stripe accepts payments from all major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diners Club.

2. Bank transfers: Stripe supports bank transfers in many countries, allowing customers to pay directly from their bank accounts. This is known as ACH payments in the US, Bacs Direct Debit in the UK, etc.

3. Digital wallets: Stripe also supports a variety of digital wallets, including Apple Pay, Google Pay, Microsoft Pay, WeChat Pay, and Alipay. Customers can use these wallets to make payments on mobile devices or through web browsers.

4. Local payment methods: Stripe also supports a variety of local payment methods in different countries. For example, in Brazil, Stripe supports payments through Boleto Bancário, a popular payment method that allows customers to pay using a bolero, or payment slip. In Japan, Stripe supports payments through Konbini, which allows customers to pay at convenience stores.

In this case, you can contact our support team to switch your license to the right product by providing your order info. Or you can directly go ahead to purchase the correct product and then contact us to refund the wrong order for you.

Our pricing policy is based on transparency and fairness. The price you see listed on the product page is the final price you will pay for the item. However, please note that in some cases, taxes may apply due to varying regulations across different countries. Therefore, any additional charges on top of the listed price will be solely attributed to taxes, which we have no control over.

In order to meet people's needs and provide a better service, TunePat offers 3 subscription plans. Below are something should be informed:

1. There are 3 types of subscription plans for your choice (1 month/ 1 year/ Lifetime). Your plan will determine how long you can use the program to convert music from Amazon Prime Music and Music Unlimited.

2. If you purchase a 1-month or 1-year subscription, to ensure the service, the two license types will auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the next subscription at any time.

3. Each license can be used on one PC only.

4. TunePat commits a 100% money-back guarantee within 5 days for TunePat Amazon Music Converter 1-month & 12-month plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read TunePat Subscription FAQ.

Once your order has been successfully processed, you can expect to receive a confirmation email from the payment platform. Shortly after, you will receive another email that contains the registration code information.

If you do not receive this email promptly, please check your spam folder, as it may have been rejected by your email system. Alternatively, it is possible that you entered the wrong email address during your TunePat purchase, which could prevent you from receiving the email. If so, please contact our support team directly for assistance.